YOUR CONTRACT IS WITH WITNEY TRAVEL LTD, (T/A DESTINATION PORTUGAL), A FULLY BONDED MEMBER OF ABTA, (HEREAFTER CALLED "THE COMPANY"), OR ANY OTHER PRINCIPAL(S) DETAILED, IN EITHER CASE THESE CONDITIONS APPLY.

1. When you make your booking you are advised to complete a booking form, or in the absence of a booking form, state your preferences in writing, accepting on behalf of all your party the terms of these booking conditions and pay a deposit of £50 per person, however, if a booking is made verbally, it is accepted on condition that the person making the booking reads and understands these conditions and raises any queries within 24 hours of receipt of "Booking Details" (or any other letter) as these conditions appear on the reverse of all the company's headed paper. A contract will exist only when we issue the document headed "Booking Details". If the type of air fare chosen needs to be ticketed immediately to secure the fare, this portion of the holiday cost must be paid at the same time as the deposit.

2. The balance of the price of your holiday must be paid at least 8 weeks before your departure date; payment of this balance by credit or debit card attracts a 2% charge. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in paragraph 4 below. A letter or signed booking form with a credit card number on it (or a number given by telephone) will be deemed by the company to be authority to make necessary deductions. Payments should be made to the company. Where payments are being made from abroad these should be in the form of a bankers draft, in pounds sterling, drawn on a London bank. Other forms of foreign cheques may incur bank charges, which will be on the clients account.

3. If, after our "Booking Details" have been issued, you wish to make a change to your booking to another of our holidays or change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who signed the booking form (or to whom the Booking Details are addressed), at least 42 days before departure. This must be accompanied by a payment of £20 to cover our administration costs plus any other costs arising from such alteration. All air fares are subject to conditions and in some cases this means that they are not capable of being altered or cancelled. In such cases the air content may be forfeit. Alterations cannot be made within 3 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph 4 below.

4. You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form (or to whom the Booking Details are addressed) and is communicated to us in writing. Please note that certain travel arrangement (e.g. restricted fares such as: Apex, consolidation or tour operator fares) cannot be changed after a reservation has been made and any alteration request will incur up to 100% cancellation charge. As alteration causes administration costs, we will retain your deposit and in addition may apply cancellation charges up to the maximum shown below.

Period before departure within which written notification is received:

More than 56 days deposit only (plus any non-refundable air content)

56-29 days 50% (plus any non-refundable air content)

28-0 days 100%

Note: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. For this reason the company strongly recommend that all clients take insurance cover. Note, when bookings are paid for by Credit Card, many people assume that they are covered for these losses; except in a small number of Credit Cards, this is either wholly or partly untrue – please check carefully.

5. If you have a problem during your holiday, please inform the relevant supplier (e.g. hotel) and/or our local representative company (whose telephone number appears on our itinerary or voucher) or telephone fax or email to our Witney Office (in that order), immediately the problem arises. The Hotelier, our Representative or our team at Witney will endeavour to put things right. If your complaint cannot be completely resolved locally, you must put your complaint in writing to our Customér Services Department at Witney giving your original booking reference number and all other relevant information within 28 days of your return home. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question in writing whilst in resort and obtain a receipt for same. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.

It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with this contract which cannot be amicably settled, may (if you wish) be referred to Arbitration under a special scheme, which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators.

The scheme, details of which can be supplied on request, provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on the customér in respect of costs. If you elect to seek redress under this scheme, written notice requesting Arbitration must be made within 9 months after the scheduled date of return from holiday.

Full details are available from the Association of British Travel Agents, 55-57 Newman Street, London W1P 4AH.

6. Accommodation. The accommodation provided for a booking is for the use of the passengers listed on the "Booking Details". Subletting, sharing or assignment is prohibited. In the unlikely event that the company is told that the accommodation as booked is not available once the clients have departed from the UK, every effort will be made to offer comparable or better accommodation and suitable reasonable compensation would be offered.

7. Surcharge Guarantee: The price of your holiday is subject to surcharges on the following items: governmental action, currency variations (rate of exchange applying to arrangements are those recommended by ABTA), aircraft fuel, overflying charges, airport charges, security charges/insurance and increases in scheduled air fares. Even in this case, we will absorb an amount equivalent to 2% of the holiday price excluding insurance premiums and any amendment charges. Only amounts in excess of the 2% will be surcharged but where a surcharge is payable there will be an administration charge of 50p.

8. It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally changes may be made and we reserve the right to do so at any time. Most of these changes are minor, and we will advise you at the earliest possible date. Flight timings and carriers in the brochure and on our booking details are subject to change as a result of airline procedures and these details are given for guidance only. No compensation is payable for changes in flight times of less than 12 hours. Final details will be shown on your tickets. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before departure. When a major change occurs (such as the alteration of your outward/return flights by more than twelve hours, changes of resort or reduction in the standard of accommodation) provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, taking another available holiday from us, or cancelling your holiday and receiving a full refund. In all cases we will pay compensation as detailed below.

Period before departure within which a major change Compensation per person

is notified to you or your travel agent:

0-7 days £40

8-14 days £30

15-28 days £20

29-56 days £15

more than 56 days £10

Important Note: Compensation will not be payable if we are forced to cancel or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure. The Company cannot be responsible for your missing the flight due to late check-in at the airport.

Passport, Visas, Health Requirements and driving Licences: all clients are responsible for ensuring that they have all the necessary valid documents when travelling, this includes carrying photographic identification when driving abroad. . Visas are required for all the areas covered in this brochure and the fees for same are not included in the prices shown. Warning! Ensure that your Visa application is submitted well in advance of travel as delays sometimes occur. Health requirements. Africa is a Malaria area and suitable precautions must be taken. It is a requirement of entry into São Tomé that a Yellow Fever Immunization Certificate is produced on arrival. All Clients are advised to take the advice of their GP on the necessary health precautions required for these parts of Africa.

9. We reserve the right in any circumstances to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure date except for reasons of force majeure or failure on your part to pay the final balance. In circumstances where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard and if a cancellation occurs within 8 weeks of departure, compensation on a similar scale to that shown in paragraph 8 above.

10. Please note:

(i) that in accordance with Air Navigation Orders, an infant must be under 2 years of age on the date of their return flight, to qualify for infant status.

(ii) minimum age for drivers is 21 years, having a minimum of 1 years driving experience and a clean licence.

(iii) all clients are required to have adequate travel insurance.

(iiii) if electing to use the travel insurance offered by The Company, the premium must be paid at the time of booking and added to the deposit.

11. This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times.

12. Flights - The Company will make arrangements for your flights if requested to do so from a U.K. airport to specified destination airport either scheduled or charter. In the latter case we act as an Agent for the specified tour operators but are unable to define carrier or type of aircraft until booking is made: a subsequent change in either of these does not constitute a reason for cancellation without penalty. A change of destination airport is considered a major change as defined in 8 above. Delays in flights resulting in mixed connections etc are the responsibility of the Carrier.

13. Note that where facilities and amenities are mentioned in property descriptions, it should not be assumed that these are available free of charge.

14. THIS BROCHURE - This is edition 1, issued 190 May 2005, covering holidays in Summer 2005 and Winter 2005/6. The prices shown in this brochure are fixed for bookings made from it. However we may issue a 2nd (and possibly 3rd edition) edition which will also have fixed prices but will replace this brochure and be operative from a fixed date. Bookings cannot be made from this brochure after the commencement date of the next edition. NOTE subsequent editions may take the form of simple price lists in monochrome.

Your Protection. We are Retail and Tour Operating members of ABTA, members of AiTO and hold ATOL and IATA Licences. We are bonded as Tour Organisers, Air Travel Organisers and retail Travel Agents.